Privacy Policy

This policy explains how Grampians Central West Waste and Resource Recovery Group (‘the Group’) collects, uses and discloses personal information, including through our websites. The Group is bound by and adopts the Information Privacy Principles set out in Schedule 1 of the “Privacy and Data Protection Act 2014 (Vic) (“Act”)”. The Group views the protection of personal information as an important issue and is committed to the protection and responsible handling of personal information it collects.

This Privacy Statement may change from time to time and changes will take effect from the date of posting on our website.

About Us

The Group’s statutory objective is to facilitate and promote environmental sustainability in the use of resources. Established under the Sustainability Victoria Act 2005, we are a statutory authority with obligations under the Environment Protection Act 1970 for regional waste management strategy and planning.

The Group is managed by a Board of Directors.  The Minister for Environment and Climate Change has responsibility for the appointment of four (4) Directors from nominations received through public advertising. A further 4 Directors are appointed from Local Government Councillors within the Grampians Central West region. The Minister also appoints the Chair of the Board, taken from the pool of local government councillors who are appointed as Directors.

Your Personal Information

Personal information is information about you, whether recorded in a material form or not, from which your identity could reasonably be ascertained.  The types of personal information we may collect includes name, gender, address, telephone numbers, email contact details, occupational details, certain details about your personal interests, images of you, and other information relevant to the business activities undertaken by the Group from time to time.

Where the Group requests that you provide your personal information and you elect not to provide it, the Group may not be able to provide you with some or all of its services.

Collection of Personal Information

The Group collects personal information from a variety of sources, including:

  • communications between you and us, including via email, telephone or in writing (for example, surveys, feedback forms, registration for events, competitions and promotions, online inquiries);
  • your participation in discussions, forums and interviews with the Group (including, for example, by filming or recording you) and promotions or competitions organised by us;
  • when you use any services provided by (or on behalf of) the Group;
  • when you access the Group’s website; and
  • from publicly available sources of information.

Information is collected, wherever possible, from you directly. The Group will collect your personal information lawfully, fairly and without undue intrusion. At the time your personal information is collected, the Group will take reasonable steps to advise you whether there are any consequences of not providing that information. The Group will not collect sensitive personal Information about you (for example, information about your racial or ethnic origin) unless the Group first obtains your consent.

Use and Disclosure of Personal Information

The personal information you provide to the Group gives valuable insights into the views of Victorians on sustainability issues.  This information can, in turn, help the Group to achieve its goals of finding and communicating new and effective ways for Victorians to live and work sustainably.  To do this, the Group may use your personal information for a variety of purposes, including the delivery of services to you and the conduct of research and analysis. The Group may also send you information and updates about our initiatives, events and services and provide you with information, news and updates relating to sustainability and leading a sustainable lifestyle. If you do not wish to receive these updates or information, please email

The Group also uses personal information for the purpose(s) that are communicated to you at the time of collection (or a related purpose that you would reasonably expect).

The Group may disclose your personal information to third parties, such as:

  • web monitoring service providers;
  • other government and regulatory authorities and other organisations:
    • as required or authorised by law;
    • as is reasonably necessary for the assistance for law enforcement and the protection of public revenue; or
    • for application interoperability purposes (including to reduce the need for you to re-enter your personal information into building and planning compliance applications operated by or on behalf of those authorities or organisations);
  • its professional advisors (such as auditors);
  • organisations that assist the Group to conduct research or analyse data; and
  • other organisations that assist the Group to provide services to you from time to time (including hosting and software providers).

We take reasonable steps to ensure these third parties are bound by confidentiality and privacy obligations in relation to the protection of your personal information.


Data Quality and Security

Grampians Central West WRRG (the Group) will take reasonable steps to:

  • ensure that the personal information it collects, uses or discloses is accurate, complete and up-to-date (however, the accuracy of your information depends on the information you provide and whether you keep the Group updated on changes); and
  • protect your personal information from misuse, loss, unauthorised access, modification or disclosure and securely destroy personal information if it is no required for any purpose.

The Group has implemented technology and security policies, rules and measures to help protect the personal information that is under its control.   However, while the Group strives to protect your personal information, the Group cannot ensure or warrant the security of any information transmitted to it online.


You have a right to access the personal information we hold about you. Requests for access should be sent to the Group at the contact details listed at the bottom of this Privacy Statement. Alternatively, you can submit a formal application under the Freedom of Information Act 1982 (Vic). Charges may apply to cover the cost of accessing and providing this information to you.


Wherever it is practicable and lawful, the Group will allow you to interact anonymously with us.

Website Privacy

You can visit and browse the Group’s website without disclosing your personal information.  However, where you submit you personal information on a website (e.g. complete and submit a webform), your personal information will be managed in accordance with this Privacy Statement.

The Group’s websites contain links to various other third party sites. The Group is not responsible for the content and the privacy practices of other websites and does not endorse or authorise the content of any third party websites. The Group encourages you to examine each site’s privacy policy and make your own decisions about providing personal information whilst visiting those sites.

The Group uses a variety of web monitoring technologies (via third party service providers) to gather information to assist in improving the sites and making them more user-friendly.  These technologies include:

  • Clickstream data:  Clickstream data refers to visitor logs and statistics about the path a user takes while using a site.  This technology is used purely for statistical purposes (such as tracking unique browsers to the sites);
  • Cookies:  Cookies are small data files that are placed on a user’s hard drive, which are used to collect statistical information each time a user accesses a site (for example, the number of visits to the website, documents viewed, how the site is navigated and the type of search engine used to arrive at the site); and
  • Web beacons:  A web beacon is a technology that monitors and records web page usage and activities.

You may be able to disable or avoid some of these technologies by adjusting your Internet browser settings, though doing so may prevent you from taking advantage of improvements to our websites.   Importantly, at no time can individual users be identified from the data collected via these means.

Contacting Us

Any questions relating to this Privacy Statement or your personal information can be directed to:

Grampians Central West WRRG
PO Box 292
Wendouree VIC 3355

Ph: 0409 093 382